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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How can i get discount

Yes, you can get discount by the following way:
1. Introduce new customers and friends to us
2. Or the goods you buy reach to certain amounts.

Do you have a minimum order quantity?

Each color is around 500kgs

Can you arrange samples for quality checking ?

Yes,samples and color card are free ,but the courier charge need to be paid by yourself.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

Payment can be arranged by  T/T,L/C,etc.

What is the product warranty?

We warrant our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

How can i place the orders ?

You can send the enquiry detail online directly by whatsapp +86 198 8397 9030,or facebook Messenger, or send email to hannah.z@chenyingxianye.com , our best quotation will be sent to you without delay.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.